Ian Bridgman

I have worked with a few disability insurers who promote the “Work is Healthy” philosophy in claim management both in the US and Canada, although it seems more prevalent in Canada. I was reminded of this on a recent business trip, when I was fortunate to be invited to present at the Claim Vantage User […]

Work-Focused Psychotherapy Helps Employees Return To Work Sooner Research published online in APA’s Journal of Occupational Health Psychology has found that employees who received work-focused therapy, returned to work sooner, did not suffer adverse effects and showed significant improvement in mental health over the course of one year. It turns out that maintaining a strong […]

Just over a year ago we highlighted the National Public Radio article by David Broncacio about “Robot Proof Jobs” (click here).  Our conclusion was that claim managers are safe, and that their cases will get more interesting as the easy low risk claims will take a different route. Now we are starting to see growing […]

May is Disability Insurance Awareness Month and as we enter the last week of the campaign, we have seen some excellent press coverage, including an hour-long radio show on an affiliate station of National Public Radio. I just wanted to share a few of the highlights with you to show what an outstanding job the Council for […]

Here is to a blog by Fred Schott of the Council for Disability Awareness. This gives us a better understanding of the level of Disability Insurance coverage in the US workforce. Click Here  

“Work gives you meaning and purpose, and life is empty without it” A quote from Stephen Hawking. Please read this great article from the BBC. BBC – Stephen Hawking – Advice for a Full Career He should have been on Long Term Disability for decades. He defied all predictive models… He was an outlier… What […]

By Jonathan Polon The application of predictive modeling to segment disability claims has come to be considered best practice since the approach was first introduced in the early 2000s. This presents an opportunity to improve current claims management practices for Short-Term Disability claims by developing an auto-segmentation model. As Short-Term Disability claims are very transactional […]

This partnership offers clients an integrated and seamless process, providing as much control as is desired. Clients have the option to proceed with any or all components of this offering. Predictive Analytics Technology is utilized to segment the claim block into three categories: Settlements – Claimants who are not too old, not too sick, and maybe […]

In our experience, many insurers are engaged in either consuming or producing predictive analytics in an attempt to produce better returns. These insurers have a strong point of view about build-versus-buy and have addressed the questions introduced in this article. The only question that remains is whether it is working. The answer is, they aren’t […]

Scary Monster Claimants The Ability to Ask a Question In the ‘old-school-of-claims-management’, we would use a device called a ‘telephone’ to call the claimant and ask them questions. I bet that an experienced claim manager would be able to assess a claimant’s motivation after about 30 seconds of conversation, asking a few pointed questions, drilling […]