Anyone who has handled any claims involving injuries has noticed the phenomenon that different claimants with similar demographics and similar injuries may appear to heal or to get back to full time work, do so at very different rates. Earlier in my claims career, my first response might be to think in terms of the […]

The Lurking Workplace Issue … Dear  In our last few blogs, we have focused on some practical business issues that claims organizations need to deal with to be successful (and we hope you found them of value). This month, we will get back to our roots a bit. The reason for our very existence is to […]

The Psychosocial influencers on a claim have always been rather esoteric, hard to quantify, down to the claim adjusters judgement and feelings… So how can we possibly assign a cost to this abstract concept. Let’s look at this in more detail….As we accumulate more psychosocial data, we can study the effect of these psychosocial influencers on […]

As Charles III takes on his new role, I pause to consider the enormity of the task before him. Somehow, he has to modernize the Royal Family to survive! But how does he do that within the constraints of the storied tradition and history? It is the pomp and ceremony that make a royal occasion so special, […]

In our experience here at The Claim Lab, along with our involvement in other insurance technology projects and claims initiatives, one truth has consistently emerged. Even though projects, new initiatives, and implementations may be drastically different, well-planned projects succeed and poorly planned projects fail. The acclaimed early insurance claims icon, Sun Tzu, once said, “Every […]

Like many industries claims is experiencing changes to the workforce and will need to work harder to recruit staff. Whilst there are many factors that attract employees, we know that more and more people are looking for meaning and purpose in a role…  The events since 2020 (pandemic, expanded work from home opportunities, “The Great […]

“We need more effective methods of identifying mental health issues…” Wherever we look there seems to be more knock-on effects from the pandemic. Increased levels of anxiety.Individuals reassessing their priorities.Claims operation staff ‘churn’.Resistance to return to the office. However, maybe one beneficial side-effect of the pandemic is that we are witnessing an increased acceptance of […]

For almost exactly two years now, COVID induced uncertainty has created uncertainty in people’s lives, the economy at large, the insurance industry, and the workers’ compensation line. Throw in an unprecedented set of factors such as “The Great Resignation” and work from home and the crystal ball has been even more cloudy than usual. Initial […]

WARNING: This paper contains opinions that may shock, annoy, dismay and generally offend valuation actuaries! With this headline warning we did not deliberately set out to cast aspersions on the science of setting disability life reserves nor the professionals that are charged with this responsibility. Who are we with only our claims management expertise to encroach […]

How do we build a better mousetrap in claims? In this case, I am referring to your claims data strategy as the mousetrap and the need for better, smarter tools in your claims process. In the current climate, there has never been more important time to develop and execute a well-considered strategy. The reasons are many. […]