January 2018 – Extended Duration Claims Management

This partnership offers clients an integrated and seamless process, providing as much control as is desired. Clients have the option to proceed with any or all components of this offering. Predictive Analytics Technology is utilized to segment the claim block into three categories: Settlements – Claimants who are not too old, not too sick, and maybe […]

December 2017 – Being Predictive & Analytical

In our experience, many insurers are engaged in either consuming or producing predictive analytics in an attempt to produce better returns. These insurers have a strong point of view about build-versus-buy and have addressed the questions introduced in this article. The only question that remains is whether it is working. The answer is, they aren’t […]

November 2017 – Scary Monster Claimants

Scary Monster Claimants The Ability to Ask a Question In the ‘old-school-of-claims-management’, we would use a device called a ‘telephone’ to call the claimant and ask them questions. I bet that an experienced claim manager would be able to assess a claimant’s motivation after about 30 seconds of conversation, asking a few pointed questions, drilling […]

October 2017 – Measuring Motivation

Attitude Is Everything An individual’s motivation is so important when we are discussing ‘return to work’, yet in the claims management process we do not assess, measure, or quantify this factor! Typically, when we look at the claims data used to build predictive models, it’s really rather thin. The systems we use in claims management were designed […]

February 2017 – Life without work can be fatal…

White, middle class adults are killing themselves deliberately and inadvertently, quickly and slowly. How bad is a life without work? I have been asked this question a lot lately. It is becoming pretty clear that the forces of globalisation and technological progress are reshaping economies and societies, especially in advanced economies, and that these effects […]

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