COVID, long COVID, anxiety, depression… whatever the reason, claim volumes are up. In this situation we have to modify our procedures to increase productivity. Reliable claim segmentation is a key part of this process.We need to work smarter! We must have the courage to not manage certain claims. Yes, that’s right! We don’t allocate certain claims to case […]

Sometimes there is no big ‘Ah-Ha’ moment in our projects. More often there is a gradual realization of patterns emerging in the data. A correlation that is rather unexpected and as the data accumulates, the patterns in the data become clearer, and of course the reverse is true too, when an expected dependency is disproven. […]

Sleep is a really interesting topic, one which we stumbled into. Three years ago, we started collecting sleep data as part of our Psychosocial Questionnaires. We quickly saw that there was a huge correlation between lack of sleep and poor mental wellbeing. The inability to sleep is actually one of the determinant symptoms of major […]

Many of you know of our focus on the psychosocial influencers for return to work, and how we have invested in tools to collect this information to gain a greater understanding on the influencers on a claim. Well for this month we would like to give our platform to Dr Claire Muselman, an industry leader […]

As some of you may know, we are closely involved with the Council for Disability Awareness. This is a non-profit that does much in the US to promote disability insurance amongst consumers.   Last year, my CDA colleagues Dr Fraser Gaspar and Fred Schott were co-authors of a research paper, along with Daniel Jolivet, Kerri Wizner, […]

Early Detection of Mental Health Issues A Canadian-based employee assistance plan provider, Morneau Shepell, conducted a study in 2017 in partnership with The Globe and Mail to better understand the one in five residents who experience a mental health problem or illness within a given year. The results indicated that 72 percent of surveyed employees who reported mental health […]

Treating Depression & AnxietyWe are working with our clients to take The Claim Lab Psychosocial Questionnaires one step further. Rather than just stop at using data and statistical models to identify claims where a mental health intervention is required, we are now looking to assist in the application of the most appropriate treatment. This has […]

“Is this the tail?” A Canadian based Employee Assistance Plan provider, Morneau Shepell, published a study suggesting that 72% of employees surveyed, reported that Mental Health problems had negatively impacted their career (note 1). Whether this career impact was real or just perceived, is it any wonder that employees do not wish to disclose Mental […]

This month I want to take a look at a slightly different concept, self-efficacy and how it can help us predict a successful return to work.Self-efficacy is a surprisingly specific term that is often misused to describe confidence or motivation, but its true meaning refers to an individual’s belief about their capability to execute a […]

The World Health Organization’s World Mental Health Day was observed on 10th October – and gives us the opportunity to pause and think about how we can better support those who are struggling with their mental health. I am increasingly persuaded that we need to address mental health issues in a more systematic way, not […]