Category: Uncategorized

January 2022 – Mousetrap!

How do we build a better mousetrap in claims? In this case, I am referring to your claims data strategy as the mousetrap and the need for better, smarter tools in your claims process. In the current climate, there has never been more important time to develop and execute a well-considered strategy. The reasons are many. […]

October 2021 – “4.3 Million Workers are Missing…”

Last week, the Wall Street Journal suggested that “4.3 Million Workers are Missing…. Where have they gone?” in an article by Josh Mitchell et al., (click here to review) and provided examples and analysis on the effect across all of industry. Insurance companies have not escaped and claims operations are getting hammered, at a time when claim […]

September 2021 – Claim Volumes Are Up!

COVID, long COVID, anxiety, depression… whatever the reason, claim volumes are up. In this situation we have to modify our procedures to increase productivity. Reliable claim segmentation is a key part of this process.We need to work smarter! We must have the courage to not manage certain claims. Yes, that’s right! We don’t allocate certain claims to case […]

March 2021 – Impact of Depression & Anxiety

As some of you may know, we are closely involved with the Council for Disability Awareness. This is a non-profit that does much in the US to promote disability insurance amongst consumers.   Last year, my CDA colleagues Dr Fraser Gaspar and Fred Schott were co-authors of a research paper, along with Daniel Jolivet, Kerri Wizner, […]

December 2020- Early Detection of Mental Illness

Early Detection of Mental Health Issues A Canadian-based employee assistance plan provider, Morneau Shepell, conducted a study in 2017 in partnership with The Globe and Mail to better understand the one in five residents who experience a mental health problem or illness within a given year. The results indicated that 72 percent of surveyed employees who reported mental health […]

September 2020 – Anxiety & Depression

Treating Depression & AnxietyWe are working with our clients to take The Claim Lab Psychosocial Questionnaires one step further. Rather than just stop at using data and statistical models to identify claims where a mental health intervention is required, we are now looking to assist in the application of the most appropriate treatment. This has […]

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